Refund & Return Policy

Faulty, damaged or wrong product? Tell us within 7 days of delivery and we will replace it.

7-day replacement

If your product arrives faulty, physically damaged, or different from what you ordered (wrong model or specification), contact us within 7 days of delivery. After checking, we will replace it with the same product. If the same product is out of stock, we will offer an equivalent product or a refund.

Conditions

Keep the original box, all accessories, manuals and the invoice.
Share photos or a short video of the problem when you contact us.
The product must not be physically damaged, burnt, water-damaged, opened or repaired by the customer.
Damage from wrong wiring, reverse polarity, over-voltage, exceeding rated current/power, lightning or poor installation is not covered.
Battery cells must not be welded, soldered or assembled into a pack before reporting a fault.
Change-of-mind returns are not accepted for opened electrical products. Please ask us before ordering if you are unsure the product fits your system.

Check at delivery

Please check the parcel in front of the delivery person. If the box is visibly damaged, take photos and contact us the same day.

Refunds

Where a refund applies, we send it by bKash, Nagad, Rocket or bank transfer within 7 working days after we receive and check the product. Delivery charges are refunded only if the mistake was ours.

Brand warranty

Some products also carry a brand warranty, stated in the product description. Warranty claims require the invoice and original packaging.

Contact

Alobari (আলোবাড়ি), Khilgaon, Dhaka, Bangladesh · Phone & WhatsApp: +880 1611-846093